Our user research-driven HCD processes yield intuitive and highly usable products and digital services for the end consumer community
Government agencies provide vital information and services that affect people’s daily lives. Agencies are continually looking for ways to improve the quality of their services to make them more useful. At CollabraLink the end user is at the heart of our designs. CollabraLink employs human-centered principles–driven by user research, interaction design, and usability testing–to increase program effectiveness through innovative solutions and improved user experience designs.
By looking at your agency’s services in a holistic manner, we examine the end-to-end experience from the perspective of the humans involved. This includes the channels they touch (websites, applications, PDFs, Word documents, phone calls, emails, and more). Our Human-Centered Design (HCD) process uncovers unrealized and unmet needs, and provides a blueprint to operationalize service improvements and organize the people, infrastructure, processes, and technology needed to deliver a streamlined, more automated processes.